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    Frequently Asked Questions

    Coronavirus (Covid-19) updates when staying at Fraser Residence Prince of Wales Terrace London

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Residence Prince of Wales Terrace’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Residence Prince of Wales Terrace is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable.

    Please note, that Fraser Residence Prince of Wales Terrace's housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. 

    Fraser Residence Prince of Wales Terrace will not accept cash as a form of payment to stop the spread of cross contamination.

    Where can I find the best rates for Fraser Residence Prince of Wales Terrace?

    Our best rates and promotions for Fraser Residence Prince of Wales Terrace are available at our Offers page or contact our reservations department at +44 (0) 207 341 5599 or via e-mail at sales.london@frasershospitality.com.

    What kind of services and facilities do you offer at Fraser Residence Prince of Wales Terrace?

    Fraser Residence Prince of Wales Terrace offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here.

    How do I get to Fraser Residence Prince of Wales Terrace?

    Fraser Residence Prince of Wales Terrace is just a 5-minutes walk from High Street Kensington station or a short taxi ride from Paddington or St. Pancras Station.

    How do I reach Fraser Residence Prince of Wales Terrace from the airport?

    Directions to Fraser Residence Prince of Wales Terrace:

    From Heathrow Airport:
    45 minutes by car
    50 minutes by the Piccadilly underground line
    15 minutes by Express Link from Paddington Station (Paddington Station is 15 minutes by car)

    Gatwick Airport:
    30 minutes by Gatwick Express from Victoria Station
    (Victoria Station is 15 minutes by Taxi)

    The City Airport:
    50 minutes by car

    St. Pancras Eurostar Terminal:
    30 minutes by car

    Do you provide internet access at Fraser Residence Prince of Wales Terrace?

    Complimentary cabled and wifi access is available throughout Fraser Residence Prince of Wales Terrace.

    Where can we eat near Fraser Residence Prince of Wales Terrace?

    The fully-equipped kitchen at Fraser Residence Prince of Wales Terrace provides you with the convenience to cook in your apartment. Alternatively, an all-day dining restaurant is located in the property and in-room dining is available as well. There are a couple of resturants around High Street Kensington, simply check with our Client relations Executive and they will gladly recommend them to you.

    How can I experience London while staying at Fraser Residence Prince of Wales Terrace?

    There are lots to see and do in Kensington near Fraser Residence Prince of Wales Terrace, each offering different and unique experience. Check out the attractions on our Attractions page or check with our Client relations Executives for recommendations.

    When is the check-in time for Fraser Residence Prince of Wales Terrace?

    The check-in time for Fraser Residence Prince of Wales Terrace is from 4pm.

    When is the check-out time for Fraser Residence Prince of Wales Terrace?

    The check-out time for Fraser Residence Prince of Wales Terrace is 11am.  Should you like to request for a late check out, kindly check with our Client relations executive.

    What time is breakfast served at Fraser Residence Prince of Wales Terrace?

    Breakfast is not provided at Fraser Residence Prince of Wales Terrace. 

    Do you have laundry facilities at Fraser Residence Prince of Wales Terrace?

    Yes, all apartments at Fraser Residence Prince of Wales Terrace are equipped with in-room washing machine. 

    Do you have fitness facilities at Fraser Residence Prince of Wales Terrace?

    There is no Gym at Fraser Residence Prince of Wales Terrace. However, a gym is located at Fraser Suites Kensington, just across the road for your convenience.

    Where can I go shopping near Fraser Residence Prince of Wales Terrace?

    High Street Kensington is a 2 minutes walk away from Fraser Residence Prince of Wales Terrace and Knightsbridge is a 20 minutes walking distance. Westfield shopping centre is located near the property and can be reached by bus (number 49) directly and by tube.  Alternatively, take the underground and Oxford Street and Regent street is easily accessible.

    Which type of beds do you have at Fraser Residence Prince of Wales Terrace?

    Our apartments at Fraser Residence Prince of Wales Terrace are furnished with single, twins, double (queen size) beds and King size beds. Super king size beds are in each master bedroom.

    What is the cancellation policy at Fraser Residence Prince of Wales Terrace?

    Varying cancellation policies apply to each promotion for Fraser Residence Prince of Wales Terrace. If you require any further information, feel free to contact us.

    Where can I find the closest bank, ATM and exchange office to Fraser Residence Prince of Wales Terrace?

    An exchange office as well as several banks are located just a 9 minutes walking distance away from Fraser Residence Prince of Wales Terrace.

    Do you provide newspapers at Fraser Residence Prince of Wales Terrace?

    National and international newspapers are available at Fraser Residence Prince of Wales Terrace upon request and chargeable.

    What is maximum number of people in each apartment type at Fraser Residence Prince of Wales Terrace?

    Our apartments at Fraser Residence Prince of Wales Terrace can accommodate up to 8 guests depending on the apartment category. There is a maximum amount of guests per apartment allowed by Health and Safety regulations.  

    Are your suites at Fraser Residence Prince of Wales Terrace wheelchair-friendly?

    We do not have apartments specifically designed for wheelchairs, however there is ample room for wheelchair mobility at Fraser Residence Prince of Wales Terrace. We have also well trained staff whom will be delighted in assisting and facilitating access to our guests when required. 

    Is Fraser Residence Prince of Wales Terrace pet-friendly?

    Unfortunately, pets are not allowed at Fraser Residence Prince of Wales Terrace.

    Do you provide parking at Fraser Residence Prince of Wales Terrace and what is the cost?

    There is an underground parking at Fraser Residence Prince of Wales Terrace charged at £130/week + VAT.

    Can I leave my luggage if my room at Fraser Residence Prince of Wales Terrace is not available?

    Unfortunately, we are unable to store the luggage at Fraser Residence Prince of Wales Terrace.

    What are the reception opening hours at Fraser Residence Prince of Wales Terrace?

    The reception at Fraser Residence Prince of Wales Terrace is open Monday to Friday from 9am to 6pm. Althernatively, kindly contact Fraser Suites Kensington at +44 (0) 207 341 2666 for any assistance.

    Do you provide shuttle service to the airport from Fraser Residence Prince of Wales Terrace?

    We do not provide shuttle service to the airport from Fraser Residence Prince of Wales Terrace. However, we will be able to arrange Limousine or Taxi service upon request.

    Do you provide baby cots and extra beds at Fraser Residence Prince of Wales Terrace and how much do they cost?

    Complimentary baby cots are available at Fraser Residence Prince of Wales Terrace upon request.

    Fraser Residence Prince of Wales Terrace is also known as:

    • Fraser Residence Prince of Wales Terrace Aparthotel London
    • Fraser Residence Prince of Wales Terrace Aparthotel
    • Fraser Residence Prince of Wales Terrace London
    • Fraser Residence Prince of Wales Terrace
    • Fraser Suites Residence Prince of Wales Terrace Hotel London
    • Fraser Suites Residence Prince of Wales Terrace 
    • Fraser Suites Queens GateResidence Prince of Wales Terrace London, England